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Ten Things To Know Before Having Your Vehicle Repaired

  • 1 Your vehicle is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
  • 2 Never drive a vehicle that could be unsafe because of damages.
  • 3 Some insurance companies may want you to visit their drive-in claims center before having your vehicle repaired. You can do this, or you may leave your vehicle at your collision repair shop and ask that the insurance company inspect the vehicle there.
  • 4 You are not required by law to obtain more than one estimate or appraisal.
  • 5 You have the right to go to the repair shop of your choice. Your insurance company can recommend a shop if you are undecided.
  • 6 Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
  • 7 Ask if the shop offers a written repair warranty.
  • 8 Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.
  • 9 Choose a shop that has Uni-body repair equipment and certified (by I-CAR or ASE, for example) Technicians.
  • 10 Let us help you negotiate your claim with the insurance company.